[Knowledgebase/FAQ] Most Popular Articles

Cannot download full text from sfx / linkout / or Ovid Full text link

Mon, 22 Jun 2009 17:35:40 GMT

In general, you need to have subscriptions to the journals you want to retrieve from (either personal or institutional subscriptions). If you do not, and if the full articles are not available for free, QUOSA will retrieve only the abstract, but not the full article (even if a journal is linked via PubMed). • There may be other reasons as well for not being able to retrieve full articles: • A particular PDF may cause a problem (try to open it as an html version first) • An anti-virus program, firewall, or pop-up blocker can cause problems in retrieving PDF articles. • Older articles may not be available electronically or may only have abstracts • Sometimes journals change publishers and over time the mechanics for full-article retrieval may change (when we discover this, we modify our retrieval mechanism to work with the new publisher). Similarly, some publishers change the format of their links or their intermediate pages, which prevents QUOSA from retrieving the full article (once again, in these situations we attempt to 'fix' our retrieval mechanism). If you continue to have problems retrieving full articles, please contact support@quosa.com .

How to change the default location to which Quosa saves data.

Mon, 22 Jun 2009 15:23:02 GMT

Just as a precaution, suggest that the researcher first backups their QUOSA data, and then performs the following steps: 1. Map a network drive to My Computer. (Under Windows, right-click on My Computer, select Map Network Drive, and follow the instructions.) 2. Move any existing QUOSA data to the new location by copying it there. 3. Change the QUOSA file locations settings by going to Settings > Algorithm Settings, selecting the Service tab (it is probably already open), and then changing the data path to the desired data path. The change will not apply until QUOSA restarts. 4. Apply the change, which closes QUOSA. 5. Restart QUOSA.

I have a new computer. How do I move QUOSA Information Manager from my old computer to the new one?

Mon, 22 Jun 2009 15:23:16 GMT

First back up your QUOSA data and transfer it to the new computer (instructions are below). Then install QUOSA Information Manager on your new machine.

When you get your Authorization Code for the new computer by email, send an email to support@quosa.com asking them to switch your license to that computer. Please include your ID #. You will be advised when the change has been made and that the QUOSA Information Manager on the new computer is fully enabled.

Backup and restore procedure for QUOSA Information manager:

This procedure allows you to save your QUOSA data archive and return it to the same or a new computer without loss of any data.

1. Choose QUOSA menu Settings->Algorithm Settings and click the Service tab. Make a note of the Data directory path. This is the location where QUOSA keeps all its data.

2. Click the Browse icon next to the Data directory path and navigate to 1 level above the QUOSA folder. For example: if the path to data is C:\Documents and Settings\JohnDoe\Local Settings\Application Data\Quosa\Data, you would go to C:\Documents and Settings\JohnDoe\Local Settings\Application Data.

3. Zip the QUOSA folder there by right clicking on the QUOSA folder and choose Send To->Compressed (zipped) Folder.

4. Move this archive to another computer or to a network drive. (The QUOSA data folder is usually in a hierarchy of hidden folders, so you may have to locate it by searching for it with the option set to look inside hidden folders.)

5. When you are are ready to install QUOSA again, either on the same computer or a new one, first extract the zipped data to the location corresponding exactly to the location of the QUOSA folder on the old computer. Alternatively, select another location and after QUOSA is installed change the data path under Settings to the new data path. (Please note that this option will break EndNote links.)

6. Download and install QUOSA on the new computer.

7. When you start QUOSA it may tell you that it cannot validate registration information. If so quit and register again. All data should be intact.

What is a personal key? Is it used like the authorization code?

Mon, 22 Jun 2009 15:12:03 GMT

The personal key is used by QUOSA for authentication purposes. It is different from the authorization code and should not be used in place of the authorization code.

What is the difference between the standard and the professional versions of QUOSA?

Mon, 22 Jun 2009 15:17:27 GMT

The Professional version can retrieve up to 1,500 results per search and has advanced features such as Batch Query and Terms4Clustering. The Standard version can retrieve up to 500 results per search and does not have Batch Query and Terms4Clustering. Please go to http://www.quosa.com/productcompare.html for more information about our product versions.

Can I view PDF files with Adobe Reader instead of Preview?

Mon, 22 Jun 2009 15:21:32 GMT

Preview is usually the default PDF file viewer on the Mac. Do the following to to make Adobe Reader the default:

Control-click on a PDF on your desktop.
Select Get Info. When the Info dialog appears, click on the Open with... pop-up and choose Adobe Reader. All PDF's will now be opened with Adobe instead of Preview.

Error: A Runtime Error has occured. Do you wish to Debug?

Mon, 22 Jun 2009 15:19:17 GMT

User would need to disable script debugging in Internet Explorer using following steps. 1. Shutdown QUOSA 2. Open IE 3. Tools->Internet Options 4. Select Advanced Tab 5. Select 2 check boxes: -Disable script debugging (Internet Explorer) -Disable script debugging (Other) 6. Click OK 7. Start QUOSA

How do I enable my subscription beyond the trial period?

Mon, 22 Jun 2009 15:09:25 GMT

Once you have purchased QUOSA, your subscription will be automatically enabled.

I received a notice about a crash report. What does it mean?

Mon, 22 Jun 2009 15:36:36 GMT

Your registration for some reason could not reach our server. As a result, it brought up the dialog box you saw, asking you to forward the report to us. There is nothing else you need to do.

Searches / Folder disappeared after Windows or QUOSA IM crash

Mon, 22 Jun 2009 17:31:29 GMT

We can only recover the folders, which were previously saved to your hard disk. To recover folders do the following: 1. Select Tools->Recover Data->my Folders. Follow prompts 2. How to move QUOSA’s data from old to a new computer 3. Locate Quosa data folder. Location can be found by selecting Settings->Algorithm settings in QUOSA IM. Note location of data folder – default location is: C:\Documents and Settings\user_name\Local Settings\Application Data\Quosa\Data 4. Copy data folder to desired location on new computer

How do I add a PDF to an existing record in a folder?

Mon, 22 Jun 2009 15:25:10 GMT

PROBLEM: How do I add a PDF to an existing record in a folder? In other words, let's say that I do a search and then get the PDF on a later date. How do I link the PDF to the record in the folder? SOLUTION: There are 2 options available: 1. If PDF stored on local/ shared drive: a. right click on the article b. select "Associate with a File" 2. If the initial search was done on PubMed channel: a. right click on the article b. select "Retrieve PDFs for selected article(s)"

What is an authorization code?

Mon, 22 Jun 2009 15:07:11 GMT

An authorization code is used by QUOSA for user identification. This code is sent to the user when they register but this code is not required during registration. The authorization code may be needed to further troubleshoot certain issues and the user may be asked to provide their code when responding to support questions. The next answer will explain how to retrieve this code when needed even if the original registration email is not available.
Where to find an authorization code?
If the original email received after registration is not available, the user's authorization code can be found with the following steps:
1. Open QUOSA
2. In menu Help > Copy Authorization Code to Clipboard.
3. The user's authorization code can then be pasted from the clipboard into an email or a text document.
.

Cannot download full text, even though we have IP subscription for the journal

Mon, 22 Jun 2009 17:34:27 GMT

There can be a number of reasons for this problem, some having to do with the kinds of subscriptions, how journals are accessed (for example, via user and password codes or via IP-enablement), and so on. If the problem is not with the user’s subscriptions or journal access, send the following information to support@quosa.com: • Search query details and limits if any • For PubMed channel: the PubMed IDs (PMIDs) for the articles • For OvidSP channel: Database, Ovid Unique ID or journal • For WOK Channel: Database, Unique ID or journal • Scopus Channel: Search query, DOI or or journal

Is there any particular order to installing EndNote and QUOSA?

Mon, 22 Jun 2009 15:23:31 GMT

If you install Endnote after installing QUOSA, you should shutdown QUOSA and restart it.

How do we enable a multi-user Lab Pack?

Mon, 22 Jun 2009 15:36:26 GMT

How do we enable a multi-user Lab Pack?

What version of Adobe Acrobat is supported by QUOSA?

Mon, 22 Jun 2009 15:22:45 GMT

QUOSA supports Adobe Acrobat Version 6 and above. Certain QUOSA features, such as highlighting, work only with Version 7 or later versions.

If I want to upgrade to the most current version of QUOSA, do I need to uninstall the older version?

Mon, 22 Jun 2009 15:19:26 GMT

No, you do not. You can install the new version "over" the old one. Your data, files, settings, and folders will not be affected. It is recommended, however, that you first shutdown QUOSA before installing the latest version. To shut down QUOSA, do the following:

For Macs:

Go to QUOSA on the left-hand side of the top menu row on your Mac; select the last item in the pop-down menu under QUOSA, "Quit QUOSA."

For PCs:

Go to File on the QUOSA main menu, and click Shutdown QUOSA.

Which citation managers work with QUOSA?

Mon, 22 Jun 2009 15:17:06 GMT

Endnote, Reference Manager, ProCite, and Refworks.

How can I find out where the QUOSA data is stored?

Mon, 22 Jun 2009 15:16:48 GMT

All quosa data is stored in a file called the QUOSA datafile. To find its location do the following:

Click Settings on the QUOSA main menu.
Click Algorithm Settings
Click the Service tab. The path is shown in the box right below "Quosa path."

Can you install QUOSA on both a home and an office computer?

Mon, 22 Jun 2009 15:16:26 GMT

Yes, you can install QUOSA on two computers (although you are prohibited from using them simultaneously).

How can I stop QUOSA from automatically starting whenever I turn my machine on or even just log on?

Mon, 22 Jun 2009 15:16:08 GMT

Do the following:

Click Settings on the QUOSA main menu.
Click Disable Startup Accelerator

Metadata is missing

Mon, 22 Jun 2009 17:35:58 GMT

Attempt to repeat retrieval from the channel. If you continue to have problems, send the following information to support@quosa.com: For PubMed channel: the PubMed IDs (PMIDs) for the articles For OvidSP channel: Database, Ovid Unique ID or journal For WOK Channel: Database, Unique ID or journal Scopus Channel: Search query, DOI or or journal We will try to replicate the problems and identify the cause.

My QUOSA Information Manager became reader (lost some functionality).

Mon, 22 Jun 2009 17:26:52 GMT

1. Verify that the computer is connected to to the Internet BEFORE starting QUOSA IM. 2. Ask the customer to Restore Default Settings: 1. Open QUOSA IM 2. Click on Settings->Restore Default Settings 3. After QUOSA restarts, it should get a valid registration from LS. 4. If QIM is still not restored to full functionality: 1. Rename quosa.ini file and re-register. 2. Navigate to: 3. C:\Documents and Settings\user_name\Local Settings\Application Data\Quosa 4. Rename quosa.ini file 5. When QUOSA IM initiates re-register

How can I transfer my QUOSA data when switching from one platform to another (for example, PC to Mac)?

Mon, 22 Jun 2009 17:24:32 GMT

When switching to a different platform, data files cannot simply be copied or moved, the format of the files is different on the two platforms. There are two methods for the user to transfer data. 1. If the user's subscription includes Virtual Library the user can publish their local data into a VL from one platform and then download content from that VL into QUOSA IM on the new platform and transfer content to a My Folder folder within QIM on their new machine. 2. User may try exporting data into XML format file and importing the file into QIM on the new platform.

I received a notice about a crash report. What does it mean?

Tue, 23 Jun 2009 19:05:28 GMT

Your registration for some reason could not reach our server. As a result, it brought up the dialog box you saw, asking you to forward the report to us. There is nothing else you need to do.