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Most Popular Articles

I am not able to retrieve any full articles
In general, you need to have subscriptions to the journals you want to retrieve from (either personal or institutional subscriptions). If you do not, and if the full articles are not available for free, QUOSA will retrieve only the abstract, but not t...
Source: http://www.quosa.com/helpdesk/kb/article/3

I have a new computer. How do I move QUOSA Information Manager from my old computer to the new one?
First back up your QUOSA data and transfer it to the new computer (instructions are below). Then install QUOSA Information Manager on your new machine. When you get your Authorization Code for the new computer by email, send an email to support@quosa....
Source: http://www.quosa.com/helpdesk/kb/article/20

What is the difference between the standard and the professional versions of QUOSA?
The Professional version can retrieve up to 1,500 results per search and has advanced features such as Batch Query and Terms4Clustering. The Standard version can retrieve up to 500 results per search and does not have Batch Query and Terms4Clustering....
Source: http://www.quosa.com/helpdesk/kb/article/2

What is a personal key? Is it used like the authorization code?
The personal key is used by QUOSA for authentication purposes. It is different from the authorization code and should not be used in place of the authorization code.
Source: http://www.quosa.com/helpdesk/kb/article/1

Can I view PDF files with Adobe Reader instead of Preview?
Preview is usually the default PDF file viewer on the Mac. Do the following to to make Adobe Reader the default: Control-click on a PDF on your desktop. Select Get Info. When the Info dialog appears, click on the Open with... pop-up and choose A...
Source: http://www.quosa.com/helpdesk/kb/article/15

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Knowledgebase Updates

Disappearing Quosa Folders
PROBLEM: I found that almost all (but not all) of my folders were missing. SOLUTION: We can only recover the folders, which were previously saved on the HD. To recover folders do the following: Select Tools->Recover Data->my Folders. Follow prompt...
Source: http://www.quosa.com/helpdesk/kb/article/23

How do I add a PDF to an existing record in a folder?
PROBLEM: How do I add a PDF to an existing record in a folder? In other words, let's say that I do a search and then get the PDF on a later date. How do I link the PDF to the record in the folder? SOLUTION: There are 2 options available: 1. If P...
Source: http://www.quosa.com/helpdesk/kb/article/24

How to change the default location to which Quosa saves data.
Just as a precaution, suggest that the researcher first backups their QUOSA data, and then performs the following steps: 1. Map a network drive to My Computer. (Under Windows, right-click on My Computer, select Map Network Drive, and follow the instru...
Source: http://www.quosa.com/helpdesk/kb/article/22

Error: A Runtime Error has occured. Do you wish to Debug?
User would need to disable script debugging in Internet Explorer using following steps. 1. Shutdown QUOSA 2. Open IE 3. Tools->Internet Options 4. Select Advanced Tab 5. Select 2 check boxes: -Disable script debugging (Internet Explorer) ...
Source: http://www.quosa.com/helpdesk/kb/article/21

I have a new computer. How do I move QUOSA Information Manager from my old computer to the new one?
First back up your QUOSA data and transfer it to the new computer (instructions are below). Then install QUOSA Information Manager on your new machine. When you get your Authorization Code for the new computer by email, send an email to support@quosa....
Source: http://www.quosa.com/helpdesk/kb/article/20

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